07/15/2020
keep shopping
I wish that I had read reviews before going with Big Dog. There is little to no communication. We signed paperwork back in May. The first day they were supposed to start installation nobody showed up. When we called they rescheduled installation. It actually took three different "scheduled" dates before they truly showed up to install the solar panels. If I wanted to know what was going on I had to call them, and they do not return phone calls. Our solar panels have finally been installed but they did not pass inspection. I have called every day since the inspection to ask when they will be back to complete the work and they will not commit to a date or call back when they say they will. If you are looking to hire a company with solid customer service keep shopping. Big Dog is not the answer.