06/26/2020
Juli
Oakland, CA
It is a strange thing to do, but I am writing a review for a company, in the end, I didn’t choose. Bob Ellerby, the president of Better Solar Solution, contacted me through my inquiry about SunPower. He scheduled a detailed and informative Zoom meeting with me and impressed me greatly. I still had many many questions.... he answered them all with patience and compassion for my ignorance of the field. He was unable at this time, to provide me with a battery to go with the very efficient system we planned together. So he referred me to a competing company to do the battery installation. I got confused and thought that company was going to do the whole install. I was very impressed with the customer service of that company. As I said, I thought it wasn’t a competitor, but a subcontractor within Bob’s company. When I told Bob about how much I liked that company, he immediately told me it wasn’t a subcontractor with him, but another company. He said if I preferred them then he would step aside and encouraged me to go with the company that made me happiest. What Integrity and honesty! If you’ want to use SunPower, I can’t think of a better person to work with. He is a great person. By the way, SunPower will soon be producing their own battery, I just didn’t want to wait....