06/03/2020
Midlothian Resident
Midlothian, IL
I had Headline Solar install my panels on March 11, 2020. One of the documents you sign throughout this process is that you will have the panels listed on your homeowners insurance (makes sense). Since March 11, 2020, I have asked four times for the certificate my insurance agent needs. Each time my e-mail was verified and I was promised I would get the certificate. Today is June 3, 2020, and I still don't have the certificate and the panes are not listed on my homeowners policy. My agent can't listed the panels on the policy if he doesn't know what is on my roof. I'm still waiting for a call back for the 3 messages I've left this week. Their lack of responsiveness to this is very troubling to me.