Office location: 166 Valley St., Building 6M Suite 103, Providence RI, 02909
05/07/2020
Matt
Providence, RI
The process started with a great estimate in July. It took two months to get the panel installation scheduled. The installation took two days. The power was shut off by the contractors after the first day and wasn't turned back on as they should have (and we didn't know if it was safe to turn it back on). Then we waited... A building inspection was supposed to happen in November but some engineering documents were missing. There seemed to be a lack of promptness to get the process moving. The electrical inspection did not happen until late January. Turns out another time was needed to install the wi-fi communicator properly through the proper electrical box. There was another hold up with their engineering partner provide proper documents for the building inspection (which was supposed to take place early November). It took several weeks to get the final document from the city and I had to reach out to the city myself; I would I have expected them to handle it without me having to support. Then, the utility said the signage on the system was not adequate, so they had to order new signage and install them, which delayed the process. The contract we signed with them said the work would be done in 6 months and it wasn't. It took about 9 months. The COVID-19 situation probably extended the work but that was already 2 months after they promised to get the work done. With that said, I'm not sure if this was a one-off thing for this company but I wanted to share my experience. I plan to update this if any future work is required.
New England Clean Energy reply
05/12/2020
Thank you for leaving a review and we deeply regret the extra time this project took. To your point, yes some of it is on us, but also yes much of it was related to the town and the utility. Specifically, we do feel we did a poor job in follow through with the town inspection. It was a failure in our process that we hope has now been corrected going forward. But your project was also significantly delayed by the utility. Your home has two meters on site and this seemed to confuse the utility no end, as they kept asking us to label the meter we were not connected to as well as the one we were. And unfortunately the labels they wanted us to add really made no sense. But after a lengthy series of many back and forth calls with the utility we did ultimately reach a real person by phone to discuss the situation and the utility did proceed with the installation. We do regret it took as long as it did and truly understand and share your frustration, but also know that you will generate lots of clean green energy for decades to come. Thank you for going solar.
New England Clean Energy reply
05/12/2020
Thank you for leaving a review and we deeply regret the extra time this project took. To your point, yes some of it is on us, but also yes much of it was related to the town and the utility. Specifically, we do feel we did a poor job in follow through with the town inspection. It was a failure in our process that we hope has now been corrected going forward. But your project was also significantly delayed by the utility. Your home has two meters on site and this seemed to confuse the utility no end, as they kept asking us to label the meter we were not connected to as well as the one we were. And unfortunately the labels they wanted us to add really made no sense. But after a lengthy series of many back and forth calls with the utility we did ultimately reach a real person by phone to discuss the situation and the utility did proceed with the installation. We do regret it took as long as it did and truly understand and share your frustration, but also know that you will generate lots of clean green energy for decades to come. Thank you for going solar.
New England Clean Energy reply
05/12/2020
Thank you for leaving a review and we deeply regret the extra time this project took. To your point, yes some of it is on us, but also yes much of it was related to the town and the utility. Specifically, we do feel we did a poor job in follow through with the town inspection. It was a failure in our process that we hope has now been corrected going forward. But your project was also significantly delayed by the utility. Your home has two meters on site and this seemed to confuse the utility no end, as they kept asking us to label the meter we were not connected to as well as the one we were. And unfortunately the labels they wanted us to add really made no sense. But after a lengthy series of many back and forth calls with the utility we did ultimately reach a real person by phone to discuss the situation and the utility did proceed with the installation. We do regret it took as long as it did and truly understand and share your frustration, but also know that you will generate lots of clean green energy for decades to come. Thank you for going solar.