02/01/2020
G.B.
Charleston, SC
If this review saves just one person from signing up with this company, it will be worth the time! I signed up in September and it took months for me to even hear back from this company. They convinced me to sign up without doing my due diligence bc they said that if I waited, I'd miss out on the 30% tax credit... Well, I signed up and STILL MISSED OUT ON 30%! A few weeks ago (mid-January), products just started arriving at my home - a battery, inverter, and some other components. Nobody from Homestar ever said anything about the delivery and I had no idea that I would be the one responsible for warehousing the materials! I left a voicemail for Homestar on Friday letting them know I was canceling. They immediately called me back (guess that's the way to get a returned phone call) and said that it was too late to cancel and that they were going to be installing on Monday. Really? I wonder when they were planning on notifying me of that?! The person I spoke to said that if I tried to cancel now I would be fined - even though there is NOTHING in the paperwork I signed that mentions anything about a fine. I called the loan company to cancel the solar loan and they were under the impression that the project was almost complete. Apparently the solar company had lied to them about the project status so they could keep getting paid! In short, they wouldn't allow me to cancel the loan until they spoke with the contractor because all they had to rely on was the communication from Homestar that showed actual work had been done on the project. LIES! I'm currently working with my power company to make sure the interconnection with them is canceled so that Homestar can't just show up and start installing panels. I was so excited about going solar and this has been an absolute NIGHTMARE!