01/25/2020
SloMo87
Carbondale, IL
We installed our solar system in 2019. It became operational in late June. When looking for an installer, we received bids from several companies. Tick Tock was very professional and provided a very detailed proposal. I had a lot of questions and they answered them all. From the salesman, to the accountant, to the Production manager, to the installation team, to the President of Tick Tock, nothing but professionalism was shown to us. They were very accommodating and designed a 64 panel system with dual Solar Edge inverters. We installed the panels on our barn. Prior to our install, they contacted us to let us know the original panels we picked were delayed and provided us with a couple of alternative panels, providing all the information and changes necessary. Again, I was impressed with their professionalism. The owner even communicated with me several times to address my questions. Once works started, they made quick work of installing the system. We we very pleased with the installation. The panels look great, and the inverters look nice on the back of our garage. It took a few days before the co-op completed their final inspection, but Tick Tock came as soon as the co-op we're ready. System has performed well. We didn't have an electric bill until last month. With the lack of sun the past couple of months, we used up our surplus. I fully expect that this will be the last year that will happen since we were not up and running for the full summer. Our net metering year starts back with the April billing. Tick Tock also did everything for our Illinois APB SRECs which was appreciated. We also qualified for the federal tax credit. We also really like the app which allows us to monitor our system. I have had a few questions since the installation and Tick Tock has answered them all. As said, Tick Tock has been very professional and provided great service. We would definitely recommend them and would not hesitate to use them again.