01/09/2020
Sandeep
After all the great talk by Sunpower representative, we decided to buy the system 3 years ago. The things went downhill pretty fast after the installation. In last 3 years, the monitoring system went down 4 different times. Since I was not monitoring the system every day, it took me some time to realize that the monitoring system was not reporting back the solar production. Every time it took them a couple of months to send someone and fix it. Finally the 4th time, their technician who came to inspect it told me that the monitoring system was faulty and they needed to replace it. That means another couple of months of wait. The monitoring system is the least of the problems. Within 3 years after the installation, the inverters are not working properly. The energy production went down significantly in 3rd year. That means, I paid for the solar system and now I am also paying electricity bill. Sunpower technician told me that the inverters are not working properly for months. This is something Sunpower should have monitored on their own and fix it a long time ago. They had promised me a certain energy production every year and I am not getting that because they sold me a faulty system. Now they tell me that they ordered the parts to fix my system and that I would have to wait another four weeks before they could schedule an appointment. At this point I feel like I am getting the run around. Sunpower gave me guarantee of certain solar production and they don’t care what the system does after they sold it to you. If I have to buy solar all over again, I would never select Sunpower.