05/09/2011
Rick Haas
Overall experience was overwhelmingly positive. Some unforseen additional structural engineering costs (<5% of total) arose in order to comply with local seismic requirements for a ground mount system. The job was completed under time and at budget. Communications with the contractor were excellent and all phone calls, e-mails, MMS and conventional correspondance recieved immediate, usually live, real-time response. My single point of contact was the primary contractor. He handled all coordination and scheduled meetings with subs, inspectors, electric utility provider etc. making the process a "turn-key" operation from my perspective. The system has had one minor problem (an inoperative switch) which was remedied quickly and at no cost. The system has been working perfectly ever since.<br />The system qualified for the 30% federal tax deduction which was crucial in enabling me to afford the installation. <br />The contractor took care of all the inspection, permitting, net metering and incentive paperwork which was also very important to me as a lay person with neither the knowledge or time to properly complete myself. I was kept in the information loop and provided copies of everything.