Office location: 3800 Camp Creek Pkwy, Atlanta GA, 30331
11/02/2019
disappointed
Atlanta, GA
My experience started out great with timely installation of my panels. Based on my contract I was to get the powerwall at the same time. When the panels were installed I was told I would get the powerwall within a couple of weeks. It has now been over a year and I still do not have the powerwall. The company does not return calls. They give false dates as to when I will get the powerwall. My energy bill is now higher than it was before I got the panels by over $300.00 per month. All I have been told is the system is working as it should. Even with bright sunny days the past summer I was sending as much energy back to the grid as I was using, sometimes more. I've been told the company is in bankruptcy as to why they can't get batteries. They have to pay their operating bills before they can buy batteries. The last date I was give was October 7th. It is not November 2 and I still do not have a battery. Another issue is at the time of the sale I was told I did not need a powerwall but I insisted on 1. Now I am learning I will need at least 2. So dissappointing. I would not recommend this company