Office location: 322 Southwest Blvd, Kansas City MO, 64108
10/30/2019
AVOID AT ALL COSTS
Kansas City, MO
The good - the physical laborers. The bad - everything else. They installed our panels in March 2019, but during installation they stepped on a ceiling light in the attic and cracked the ceiling. We then proceeded to get two different leaks in our roof from the solar panels. It took over 6 months and lots of no call, no shows from their contractors to get our roof leaks and the bathroom damage fixed. At this point, my wife and I requested a meeting with someone in the upper management to discuss our frustrations. We finally got the meeting at the end of September. The president and chairman refused to meet with us after my wife and I got off work, so we both had to take time off work in order to drive all the way downtown to meet them by their requested time. During the meeting, my wife and I told Keith Graepler and Peter Olson about everything that had gone wrong. They apologized and gave excuses for why things happened and said they would get everything fixed. After that, I asked how they were going to make it up to my wife and I for the 6 months of wasted time and frustration. They acted like we were being completely unreasonable for even asking such a thing. There were a number of questionable remarks by both men, but most of all when I asked them what they would do if they were in my shoes. Keith then responded that "he and Peter were contractors, so they understood how these things work and my wife and I were not contractors, so we had no idea how these things work, so that question is completely irrelevant." He then went on to say in exact words, "If I were in your position, I would not want to PISS OFF the people who were in charge of my solar warranty." Again, more very questionable remarks, but the meeting concluded eventually. Both Keith and Peter gave us their personal business cards and told us to call or text them directly with any more concerns from here on out and they would get back to us within the day, if not a couple hours. Two weeks later they finally got back to the house to repaint the bathroom. I then texted Peter on a Saturday about the compensation he and Keith had agreed on. I did not expect to hear back from him until Monday, as it was a weekend. Monday comes, no word back from Peter. So I proceeded to text the exact same thing to Keith on Monday. And no response from Keith either. So I called Keith that Wednesday - no answer. So I left a message - no response. That Thursday Peter emails me, not calls. He says that now that everything was fixed, they would send the compensation that "we agreed upon" although it was indeed NOT what we had agreed. He went on to say that my wife and I were trying to take advantage of SunSource and were being extremely unreasonable. The entire time, SunSource played as though they were the victims in the process. I would absolutely never recommend them to anyone. Feel free to contact me for more details.