09/26/2019
Travis
Avoid at all cost, the hassle is not worth it. I have tried everything I can do be happy with their service, but every time they either come up short or just completely do not do what they say they are going to do. My panels were supposed to be installed last year, however, due to many excuses it was not "installed" until March of 2019. I put installed in quotations, because they came out in early March and only got the panels mounted and the electric lines ran. They failed to due their due diligence by getting the necessary permits, blamed it on the county, which delayed the panels going active until July. I had to send them several communications, because of my concern for KCP&L rebate deadlines. For four (4) months they gave me all kinds of excuses, and told me an untold amount of times that my system would be up and running the next week. Tony does not know his butt from his elbow! And then, they have they have the audacity to request the full funds from the finance company in March, which in turn made me pay money on a solar system that was non-functional for 4 months. They did pay my electric bill, but ignored my request to reimburse me for the (~$200) finance fees. On top of this, I missed out on early production of the solar panels, that would offset my electrical for the winter. I had other issues with my installation and they have little appreciation to helping solve problems. For instance, when they installed the panels, they ruined parts of my yard. They did not come out to attempt to solve the issue until August, however, they did a terrible job of fixing my yard. I am going to have to have professionals out to fix it and Lifetime could care less about my issues. I would like to tell you to do x or y with them, by why bother, just find someone else, because you should find a business that values your time and money. My biggest concern now is, what am I going to do when I have a serious issue with the panels. Thank you! Travis