08/19/2019
Keith Phillips
Rohnert park , CA
Simply solar installed 16 panels on my roof. Had a leak that damaged my ceiling in. My 10 year old daughters room. Called sales rep who addressed the leak right away but it was getting my ceiling repaired where the nightmare began. Delt with Sara in the office. Had to call her week after week to get my ceiling repaired. Black mold and all. Everytime I call her she acted confused about my needs. Had to remind her week after week. Took over a month to get the ceiling repaired. She does not answer her emails or return a phone call. I literally had to call her after no response for a week after a week. That happened four times. Now I'm dealing with getting my ceiling repainted and again no response back from my email after a week and once again no returned phone calls. Horrible!!! Horrrible!!! The sales rep was good though. That's the only good thing I have to say. Unacceptable office behavior.