06/25/2019
mikesyl27
Kissimmee, FL
I have installed 15.3kw solar system which consisted of 45 340w TallMax panels. From the time of the order throughout installation the response was great from SolarDirect. I am a pest of a customer and have lots of questions and request frequent status. With a Tier 2 system it adds another level of complexity with insurance and agreement with the utility. Was provided a clear timeline and was able to keep in touch throughout the process. I even had to upgrade my main service panel to handle a line side tap. The installers were great and were not bothered by me being on the roof to ask questions and take progress pictures. This gave me a better understanding on what was being done and how everything tied in. This was even accomplished in one day and tested before they left. They answered everything and showed me the inverters and tied to main service panel. Since the agreement was in place prior to installation I only had to wait a couple business days for the utility to install my meter. When the system turned on one of the inverters crashed after about 50 minutes. Their service team took care of getting a replacement shipped and installed quickly. System has been performing really well and glad j took the plunge into solar.