Office location: 2410 Wardlow Rd Suite 103, Corona CA, 92880
06/24/2019
Jeff ED
I debated long and hard how to rate my experience with Sunlux. In the end, I believe I got the high-quality product I wanted with excellent installation, but the process of getting there was slow and very frustrating at times. Here’s the short version: Pro: I was happy with the quality of the components used. Pro: I was very happy with the installers. They did a quality job, used every best practice I am aware of, and were great about answering questions. Con: The install took nearly three times as long as they indicated. (I was told they had a good chance of completing the install in 2018, and it was late April 2019 when it powered on). Con: Response to questions was often horrible. Questions would often take weeks to answer, or they would never put the answer in writing at all. Big Con: Despite being told my system would include an integrated EV charger in the inverter, having this in writing in multiple emails, and having it as part of the spec sheets submitted with the building permit, that actual install was missing this. Because the contract said “inverter” rather than “EV inverter,” they wouldn’t install the charger until I paid half of the extra cost. So I guess the bottom line is that I am happy with the final product, but would only recommend signing a contract with Sunlux if every detail of the system you want is explicitly called out in the contract.