Office location: 225 Bush St. #1400, San Francisco CA, 94104
04/26/2019
Don't Use Sunrun
Freehold, NJ
Sunrun placed panels on my home and they were installed wrong, The panels created a leak in Dec. 2018, which destroyed my attic, my roof, and rooms in my home. It is now almost May and Sunrun has not taken responsibility to fix my home. They keep procrastinating and still taking money from the checking account every month. Keep in mind these panels have never worked because of a faulty box. So I have a non working box and a destroyed home. Thanks Sunrun. Maybe its time to contact a lawyer
Sunrun Inc. reply
04/29/2019
Hello, we are so sorry to hear that your expectations were met. Please know this is not the Sunrun norm and we want to address your concerns. Please provide me the full name on the account or feel free to call into Customer Care so we can start a case! Let's power forward!