Review for NATiVE Solar

Office location: 201 Cole Street, Austin TX, 78737

03/12/2019
Native solar review JOHNSON CITY, TX

Do not trust this company to install correctly or safely

I have used Native Solar for two large installations. The one on my home in Austin went smoothly for the most part and I felt comfortable using them again for a larger install on my new home with a solar carport installation. It was to be a 36 panel array with a rain panel installed underneath to collect water for a storage tank and was to be completed in 8 weeks. It ended up taking 8 months. ( This is 1/4 of the time it took to complete the Hoover Dam by the way). The company was lacking in the technical expertise to assemble the carport frame and a third party had to be brought in. Native forgot about it having rain panels until reminded and when completed a solar panel blew off in a 35 MPH wind rather than the 125 MPH it is supposedly rated for. It turned out all 36 panels were installed incorrectly and had to be removed and reinstalled. It is my feeling that I was not only misled about many aspects of this project but actively lied to. I cannot recommend them to complete a job safely or on time.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

NATiVE Solar reply 03/22/2019
Thanks for your feedback. As was disclosed to you from beginning, this was a new out of state carport supplier which has long custom fabrication lead times. It was also known from the beginning that other contractors were being used to drill the piers and assemble the structural components. The single panel that flew off during the storm was due to clamps that failed which we warrantied both the labor, new clamps, and panel to reinstall.