03/06/2019
KMills
Quarts Hill, CA
Tesla Solar has installed a system on my roof that has caused leaks- they claim that it is not their responsibility. They sent out their own installers to recheck it and stated the paper under the panels is the cause - (so they installed over bad roofing paper??) I had two contractors out to look at it and they say that it was poor installation. Now Tesla wants to send another inspector to see it again - at my cost of $200.00 if they again say it is not their work that caused the leak - Not to mention that the solar panels cover about as much electricity as their monthly bill - $0.00 in savings, and to fix this problem, it would be another set of panels and another contract. Total Rip off. Find a reputable company. Tesla. When calling the company 877-731-7652 I spoke with a horrific person, Sandra, 3-6-19. Very rude and very unhelpful. Like talking to a brick wall. When you call, they tell you the phone calls are recorded - when I brought that up to her- she held at me and said she did not give the right to be recorded and hung up. It is their phones that record the calls! Sandra should seek non customer service work. Tesla should stand behind their work. Stay away from this company.