02/22/2019
Anonymous
Charlotte, NC
It has been over 3 months since we first had our solar panels installed, and they are still not activated. I was promised a month to 2 months maximum for activation. The lack of communication from the company to the client is non-existent. I was constantly promised the project manager (Jamie) would be in contact with me and I never heard from him/her the 3 times I was told they'd reach out to me. I have been paying for both duke energy and my large loan. Granted they are reimbursing me until the panels get turned on, but that's not the point. Apparently, the county inspector first signed off on the the inspection, and then retracted their approval. After a month, I still had not found out why my panels were active. I actually had to call and find out for myself 35 days after the inspection. Summit Solar failed to call and tell me what the hold up was. I have initiated every single conversation and update as to why my panels are still not activated. There is no communication, and this makes for an extremely bad experience.