02/16/2019
Anonymous
New Hartford, CT
A few things I really appreciated about the C-Tec team:<br /><br />1) The Wetlands Commission in my town threw us a real curve ball and asked us to do a "study" that costs $2000+. Edwin from C-Tec met with them several times and personally attended their monthly meeting to explain our plans to them in detail and give them the confidence that a study wasn't necessary. I know most people wouldn't do that -- they would have told me I have to pay another $2k and called it a day.<br /><br />2) Landscapers we hired clipped the ethernet line running from the panels to the house. A C-Tec Electrician came within a day and spliced the wire back together without hesitation or asking for money. I know many companies would nickle and dime on those little things that were clearly not their fault.<br /><br />3) I checked in with Nick (our Site Manager) several times a day to stay up to date on what was happening. He always took the time to walk me through and physically show me what was being done, what challenges he was running into, and what was projected to be done by the end of the day as well as any impact to our schedule. We did have a few delays in the project that pushed our target date back about a week or so, but I knew in advance that might happen and never felt in the dark on anything. I never had any doubts the team was putting in 100%.<br /><br />I truly felt C-Tec was there as a partner, not a vendor. They were always looking out for my best interest and making sure I had a great experience. When I look at getting more panels in the future, I already know where to go.