Office location: 221 Gateway Drive, Bel Air MD, 21014
02/03/2019
Anonymous
Adelphi, MD
The company's services are not cheap, so there is no obvious bargain here. We hired American Sentry Solar crew nevertheless, and have not been disappointed. There are multiple reasons for this: the company's reputation and standing speaks for itself. Now, the money talk: owning and receiving financial benefits from a residential solar system is a long-term affair that may last decades. If needed, we would like to talk to the same contractor under a long-lasting warranty 'umbrella'. The unprecedented 25-year parts+labor, transferable warranty 'sounds just about right'. Such warranty doesn't (and shouldn't) come cheap. <br /><br />The roof+PV installation was smooth, efficient and quick. Nothing to comment on, besides a sprinkle of 5-star ratings.<br /> <br />We gave the only one 4-star rating to the 'Quality of Advice' category. We think there is a room for improvement here. In Maryland the owner of residential PV system may apply for various tax credits and tax breaks. Plus, excessive energy 'credits' can be sold back to the provider(s) in 1MWt chunks. The process requires multiple applications and substantial paperwork. Plus, there are mandatory inspections. Mostly, the paperwork load was carried American Sentry - thank you, folks! WHAT may really help to a customer is a simple table added to the contract. This table can be used as a path-forward guide that clarifies the steps once the installation is completed. E.g.:<br />1. State inspection: approx. 2-3 weeks after installation; paperwork filed by American Sentry on customer's behalf.<br />2. PG tax credit: --- time --- ; form to be completed by the customer and ... so on <br />This would eliminate some of the inevitable post-installation email traffic. <br />Overall, good job! No complains, so far. Thank you!