Office location: 3200 Wake Forst Suite 206, Raleigh NC, 27613
01/27/2019
Anonymous
Well first off it took 7 months for them to turn it on, normally it should take 3 or 4 months, and the sales man never mention a connection fee from duke power. All he said was you will only get 1 bill , pretty much a bill swap, he average my utility bill for the year and said that's what you be paying , ok cool well that's a no brainer sure I will do it, well didn't know the connection fee would be almost $20 a month, so right off the bat your going to be paying $20 more a month than if you never got solar, and then they didn't install enough solar panels because they didn't calculate it right, and they say it was the sales man and my fault cause it wasn't calculated right because I didn't tell them I had a programmable thermostat , really how did I know that, they gave us a programmable thermostat when panels was installed and the installers were like ,oh you already have one, well I will leave it with you anyway, I have been getting utility bills around $70 or more a month. It just been a headache, I talk to one of the head people and they said we can put more panels on to off set the cost but you will have to pay for it, umm no I am not, they pretty much said oh well, so pretty much I have been praying for a sunny month , cause if it been cloudy well your going to pay for it, plus don't add anything to your house like a hot tub, more people living with you, another building with a shed or anything that have to do with electricity, cause if I knew right from the start there was a connection fee I would say no, I was trying to save money now I am losing alot of money, all I want is to have the right size panels on my roof, that they messed up on, that's it
Blue Raven Solar reply
01/30/2019
Chris – We understand that this has been a frustrating experience. To try and remedy the situation our director of operations has been in contact with you and offered adding panels at cost. Regarding the quality of your installed system, since this last April, your system has produced 97% of the expected production. You’re seeing a discrepancy in production vs. power bill in part because of the smart thermostat energy reduction that we had included for your system proposal. This energy reduction was a full half page of detail on your system’s bid. We didn’t realize you already had a smart thermostat and as such, you’re not seeing this reduction in consumption. Additionally, your home has a unique pattern of usage that has resulted in your utility company’s annual credit clearing to be particularly impactful on your accrued energy credits. We have offered discounted panels to help remedy the impact of Duke Energy’s clearing policy, but you have denied the offer. If you would like to add panels, our director of operations has offered again to work with you on a pricing structure that works for your unique circumstances. Regardless, with the ever-increasing price of power from Duke, going solar will save you a considerable amount of money. If you would like to discuss adding additional panels, please let us know. We recognize that your situation is unique and would be happy to help make the short-term savings as beneficial as the long term.