01/23/2019
Anonymous
We found out in December 2018 that our solar panels had not been working properly or actually at all. It took three weeks of phone calls to get someone out to see what the problem was. A workman came out and did some caulking on the roof. A customer service representative told us due the holidays it would be difficult to get anyone out because of vacations. They were to call us right after the holidays and still have not had a call. They do have voicemails which they ignore. They talk up a big deal and as soon as they have their money they don't care if their customers are satisfied. Very poor customer service.