Review for Solar Solution AZ

01/22/2019
Anonymous Tucson, AZ

Buyer Beware!

On March 10, 2017 my wife and I signed a contract with Solar Solution AZ to install a solar electric system on our home. A few weeks later we were contacted by a representative of the company letting us know that we needed a new roof. We signed a change order on April 17 with Solar Solution AZ agreeing to the additional cost of having the roof replaced. After several months of delays and excuses, the subcontracted roofing company showed up unannounced at 6:00 am on Monday, July 10th and began the removal of half of the existing roof. On Friday, July 14, the roofers shingled the roof and informed me that they were unable to complete the job because the roof vent that I had specified (in April) had to be special ordered and would not come in until sometime the following week. On the evening of Saturday, July 15th, we had a birthday party at the house for our son and it began to storm. We noticed water dripping from a light fixture in our kitchen, water staining on the ceiling in the living room, and a water stain on the garage ceiling. I immediately called our point of contact and Project Manager, Joe Stephani with Solar Solution AZ, to let him know that the roof which his company had subcontracted to be installed, was leaking. He proceeded to complain that I was calling him on his personal phone (which is the only contact number I was given for him) at 10:30 PM on a Saturday and that there was nothing that he could do. He told me that I should call the owners who were in Florida but would not give me their phone number. <br />As of today, Sunday, July 23; 13 days after the roof of our home was removed, we still have an incomplete roof. We have endured some of the wettest weather that Tucson has seen in years and neither Solar Solution AZ nor the roofing contractor have shown any urgency or concern in completing the job and protecting our home. During a particularly hard downpour today, I went outside to see that much of the felt paper covering the exposed peak of our roof is laying in a pile. Their only concern and reason for contacting me has been getting paid for a job that they have not completed. We are extremely frustrated and angry that a company would have such disregard for their customers; a company who, "prides themselves on their number of satisfied customers" and only advertises through word of mouth referrals. We are cautioning their potential customers, to avoid doing business with Solar Solution AZ and would urge all of you to share our story to help others avoid the experience that we have had. The representatives of Solar Solution AZ have made it abundantly clear that they are only concerned with profits, not the satisfaction of their customers. Their sheer disregard for the well-being of my home and family is deplorable.<br />There are a lot of details that I have left out to keep this short. Please feel free to contact me if you are interested.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support