Office location: 1805 John Towers Avenue, El Cajon CA, 92020
01/15/2019
Anonymous
THEY OFFERED ME $1,000 AS HUSH-MONEY:<br />They didn't want me to tell of my awful experience and the only way they would partially make it right (give me $1,000 back) was if I signed a hush agreement. The debased ethics of the owners was on full display - truly despicable. For everything I went though, they offered me a 3% discount - they do not deserve a 97% for the job they did - they were awful to work with. I refused the $1,000, because I want everyone to know who these guys really are. This review only scratches the surface and emphasizes the worst parts.<br /><br />DO NOT trust Semper Solaris. Notice how many of the reviews prove that Semper doesn't make things right when they mess up. I am also a local business owner and if me or my company acted like these guys I'd deserve to go out of business. Integrity is best displayed when things go wrong. THE OWNERS OF SEMPER SOLARIS LACK INTEGRITY. This company cares more about money than they do about people. I contracted with Semper Solaris to put 20 panels on my roof. Here are some of the ways that they failed.<br /><br />MY PROJECT WAS SUPPOSED TO TAKE 3 MONTHS, BUT TOOK 7 MONTHS:<br />The contract we signed on 6/4/18 said the project would take between 10-12 weeks (less than 3 months) and they just finished on 1/7/19. It is true that there can be delays outside of the control of solar companies, but my project was full of Semper not showing up when they told me they would and of them taking weeks to do the next part of project after all the permits and work orders were approved. This cost us months of additional power, too, because each month they caused delays I didn't get any relief from the solar panels with my power bills. They wouldn't make it right.<br /><br />THEY LEFT MY PROPERTY AND MY NEIGHBOR'S PROPERTY COVERED IN MUD:<br />On a Friday their trenching crew left mud all over my retaining wall, sidewalk, street and my neighbor's driveway (and dirt covered their vehicles, meters and trash barrels). I felt terrible for the mess and spent about an hour cleaning up after them. I brought this to their attention and they did nothing about it, except tell me that they "chewed out those employees." They failed to see how it affects me and only think that I want to get employees in trouble. My neighbor is a 94 year old WWII vet and he made a point to share with me how embarrassed he was of the work ethic of the crew. The owners, Shawn and John, have made millions by marketing to the appeal of supporting veterans and in this case they were a complete embarrassment to the honor of our veterans. Part of the reason I chose to work with them was because of this. The owners' unwillingness to take ownership of their employees' failures is an even greater disgrace to the men and women who have served this country with such honor. Additionally, they used my hose without permission for their trenching and ruined it - this cost me $50 to replace and they did not cover the cost.<br /><br />THEY ENTERED MY HOUSE WITHOUT PERMISSION:<br />One of their employees was supposed to come to my house for an inspection and came 6 days after he was supposed to. I was at work and he called me to say he needed to do an external inspection of the work performed and it would take 5 minutes. My wife was home with the our 4 kids and putting our 1 year old daughter down for a nap. One of their employees talked to my 7 year old through the window and accepted his help to come into my house to get in the attic. THEY NEVER TOLD MY WIFE THEY WERE THERE OR COMING IN. The employee fell through our dining room ceiling and it terrified my wife. She thought someone had broken into the house. The employee is lucky he wasn't shot and my family is fortunate nothing worse happened (beyond being terrified). When I confronted the company about how absolutely unacceptable this is, they said sorry, but they were not willing to admit that it was any "real damage" to us. The anxiety this caused is real and it infuriated me that they didn't think it was a bigger deal.<br /><br />THEY PLACED AN UNLAWFUL LIEN ON MY HOUSE:<br />This isn't even the worst ethical failure, but it is substantial. As we were nearing the end of the project we were having conversations about the financial impact of their failures, but they were not willing to make it right. The owners were not willing to meet with me to discuss it any further. The manager told me that the only way we could continue the conversation was if I had my lawyer contact them. I did that and they placed a lien on my house. A lien can only be filed when a contractor completes the job AND if the client refuses to pay for finished work. THEY HAD NEITHER FINISHED THE WORK NOR HAD I REFUSED TO PAY (they didn't even provide a final invoice). They placed a lien on my house and threatened to file for foreclosure. This is so unethical and proves that they are willing to lie in order to push people around. This wouldn't have gone anywhere, because we paid in full, but they were just being bullies.