12/22/2018
Anonymous
Albuquerque, NM
After extensive consideration of the (now several) well-respected PV companies, we chose Ocotillo based on neighbor/friend recommendation and could not be happier. They get our highest recommendation. We have had many construction/remodeling/electrician etc projects at our home, and we have never worked with a more well-informed, ethical, transparent, meticulous, and quality-conscious company. They maintain true "ownership" of the project from start-to-finish, including all aspects of permissions, paperwork, on-site meetings with inspectors, etc. Unlike all other companies, you don't meet with a sales rep. You meet with the installer himself, who has tons of experience and can answer any technical question. Their contract is better than most (for example, no forced arbitration clause). They truly go the "extra mile" in everything, including little touches like painting the conduits to blend in with home, if needed. All parts and labor have 25 year warranty. Telecommunication monitoring (uses T-mobile) is paid for the first 12 years.<br /><br />The company is relatively small, which means they don't have to pay the salaries of extraneous folks (sales, marketing, etc) or layers of management. So, in addition to having incredible service (truly better than anything you can expect from the construction industry of NM), they also beat every other company in terms of price-per-watt.<br /><br />Working with a small company that largely depends on the "boss's" personality always carries some risk, of course. But this is completely overshadowed by a painless experience, highest level of service possible, extreme technical competence, honest and transparent representations, contractual terms that are fair, and all at the lowest price-per-watt. Truly, the best contractor experience we've had as NM homeowners for 38 years.