12/21/2018
Anonymous
Copperas Cove, TX
Alexis has been a great help and was very good about keeping me informed. She asked if a representative had been to my home on the date we agreed to, and when I told her "no" she was quick to get them on the ball. I cannot say that about the rest of my experience. I feel I have not been told many things correctly, i.e. you need a modem (I run my electronics by hotspot), I was told that because I don't have a modem, I would not be able to view the solarEdge app on my cell phone. Now because Alexis had a representative come out to my house and install an update to my system, for the first time in a full year I can view the SolarEdge app on my phone.
Envirosolar (out of business) reply
06/19/2019
I do apologize for the experience in the lengthy wait that you endured. We do pride ourselves in making every customer 100% satisfied. We have many opportunities now as far as communication if you have any questions or concerns regarding your solar. We have Chat, Facebook, and our website is www.envirosolarpower.com Or you can call our customer service department 844.607.4690