12/19/2018
Anonymous
Worcester, MA
Going solar is a tough decision for any homeowner given the sticker price, extended time horizon, and complicated process. However, Rayah helped us through it and now we have fabulous panels on our roof slashing our electric bills. <br /><br />What first attracted me to Rayah is the salesman Brad Stoler. The man does his job very well. He took his time explaining the entire process - paperwork, materials, installation, and finances (state/federal tax credits and rebates). Other solar companies I got a quote from tried very hard to finish their in-person spiel in under 20 minutes. That bombardment of info would leave anyone uneasy and unsure! However, Brad and I talked for a bit over 2 hours (at my request) on EVERYTHING. He was super patient and made sure I knew what I'd be getting myself into - espcially how to pay for the panels. I had lots of follow-up specific questions after the consultation and Brad was beyond helpful - I could tell he tried to give a full and honest answer to all of my questions. <br /><br />After signing up with, I was impressed with the installation go-to-person. She guided me through all the necessary paperwork, responded to my questions within 1-2 days, and is very kind and respectful overall. It was so easy! Thanks to her and Brad, I feel confident in my ability to understand the solar system and rebates/tax credits I will definitely be using. It's worth noting that the panels Rayah uses are top-notch. <br />The panels may be different depending on the situation, but I appreciate Rayah offering panels with high efficiency, degrade at the slowest rate of most panels, and are overall quite nice to look at. <br /><br />In conlusion, I am very satisfied with Rayah's team and services. The entire process took about 4 months (August to late November) from signing to turning on the panels, through what I see as no fault of their own. This is because getting electrical inspections from the city, working with our chosen bank, and the Mass Solar Loan program took a long time. Rayah does everything they can do to help, show appreciation for their customers, and is always welcoming of questions - no question is a dumb question. I recommend Rayah to anyone interested in solar, regardless of how much you know about solar! I sure didn't.