11/03/2018
Anonymous
Firs, we experienced months of delays leading up to install (and poor communication about blown deadlines). Worst of all, we financed our home solar installation and replaced the section of roof where we installed. So, after completing the job, the solar company was paid by the financing firm for their work plus the cost of the roof repairs (the total amount financed). They were supposed to reimburse us for the roofing cost as we had already paid that out of pocket. Instead, United Solar hasn't reimbursed us for months. They promised to repay us, missed their deadline and didn't inform us that they couldn't meet their commitments. The business owner apologized promised to repay us and dictated a new deadline. That date came and went with no communication. <br /><br />We now need to resort to legal action simply to recoup funds that they acknowledge they owe us. Any firm that gives you their word, doesn't make good on it, and doesn't communicate that they can't meet their commitment is not one to do business with. This concerns me greatly going forward to think that a firm this unreliable (and, apparently, cash-strapped) is supposed to take responsibility for any maintenance issues that could come up with the installation. Stay away!