10/26/2018
Anonymous
Miami, FL
I am trying to give this company a Negative 10000 rating but cant..<br /><br />Do not , I repeat.... do not use this company.. This is the worse customer service I have ever seen in my life !!<br /><br />"Frank" is the lone person handling customer service and is soooo bad" <br />I dont know how this guy still is employed ! <br />everyone in the company says.. "he is overworked" ,,,, <br />he doest answer his phone..says the best way to contact him is by email, but then doesnt reply to emails.... you may get a response in two weeks...or you might have to send an email in two weeks .. then you have to call the 1800 number to get someone else , to find this guy!!<br /><br />I had some panels installed, turns out it was not installed well at all.. Tons of roof problems as a result.<br /><br />Just in case you missed this warning.....Dont get solar panels from Solar Direct !! <br />if you do,,, and you have problems..that is on you, because you read this message..<br />Me personally wish someone would have told be to take my business elsewhere !!