10/21/2018
Anonymous
I believe Heliopower [HP] to be dishonest and unethical. If you are looking for trustworthy ethical customer service I think you should look to another company. I found trustworthy missing from the lexicon of HP. During April 2017, I obtained a judgment, in Superior Court San Diego, of approximately $6,000 against HP when I alleged fraud, misrepresentation and breach of contract. I proved Heliopower installed a solar system with less KW output than the size I purchased. Because these systems are so ambiguous, and we rely 100% on the integrity of the company, it took me a long time to figure out to simply look at the KW output of the inverter and compare that to the KW purchased. HP refused to fix the system or give a refund to the size they actually installed. After the judgment was entered, HP refused to pay the Superior Court order of damages. HP then declared bankruptcy and discharged my judgment. HP now refuses to provide the lifetime monitoring promised in my contract; basically telling me to pound sand. I believe every consumer should stay away from this company and avoid the aggravation of Heliopower.