10/13/2018
Anonymous
Norfolk, MA
Great communication, timely installation, except that the required snow guards took an extra 10 weeks after installation - and may still be inadequate. Their engineering is looking into the current install to see if its sufficient.
Boston Solar reply
10/15/2018
Thank you for the feedback Mike, and apologies for the delay with the snow guards! We are confident that the current installation of the guards as recommended by the snow guard manufacturer will fulfill the designated purpose, but will certainly continue our discussions on this as it is very important to us that you are comfortable with the final product! You will be hearing from your designated Customer Experience Coordinator regarding the review from our team.<br />-Stefan Rosellini, Customer Experience Manager