Review for Rayah Solar
Our Vision: The Rayah Experience & Integrity
Some people think that because we sell and install solar panels, our main product is solar panels. Yes, we are a solar company, however, we like to think of our main products as the Rayah Experience.
Therefore, we ask all our customers two questions:
Did you have the Rayah Experience?
How about our “Integrity,” did we do what we said we would do?
There are many aspects of the Rayah Experience, including; showing up on time, providing prompt and helpful communication, accurately communicating project details, having the installation done in a timely and professional manner, and all the other intangibles that matter to you. Together, all these make-up the Rayah Experience.
Customer service confused, and design changed during install
I chose Rayah based off of their good reviews and knowledgeable salesperson. However, after signing the contract, I had many issues reaching the customer service team. When I did, they were often confused on project details. My install was significantly delayed. During install, they told me the design we had agreed on could not be done. It was too late to go back to the drawing board as they had already installed panels. Hoping this will keep others from making the same mistake I did choosing this company.
11/29/18 Update: I am increasing my rating as multiple people from Rayah reached out to see if there was anything they could do, which means a lot. Also, my system is producing well, slightly over what we actually use. Looking beyond the poor customer service I received during the installation period, I am satisfied with the results.
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