Review for New Sun Energies

Office location: 3116 S. Mill Avenue #280, Tempe AZ, 85282

09/19/2018
Anonymous

Disapponted Customer

New Sun Energies promotes monitoring of our solar and that is not true. We have not had full solar generation for over a year now. We got 22 panels to start with and found out we were not getting 100% so we got 22 more panels. The last set of panels were installed by January 2017. It started with a panel breaking because of a manufacture defect per the installer, in July 2017. For over a year I was in contact with their customer rep and a panel was ordered and then they were looking for a contractor to replace it. They were not able to find one because no one would work with them in Tucson. I still have a broken panel and it is September 2018 now. We have to pay around $280 for electric every month and we are suppose to pay about $25 a month with full solar. Where is our monitoring and customer service from this company New Sun Energies. I feel like I was ripped off paying $40000 for my panels on top of our electric bill. I am very DISAPPOINTED!