08/03/2018
Anonymous
The worst decision I've ever made. Although I was lied to half the time. They said they could lower my bill from $180 a month. I averaged $280 last year with the lease payment and true up combined. I have had this system from a couple of years now so I only have 21 more years to go on my contract. Two years ago the system wasn't working for 6 months, but I still had to pay. The worst part is that it is going to add difficulty when I want to sell or rent my house in the future.
Sunnova reply
08/04/2018
Hello Damian, thanks for bringing this to our attention,. Can you please send us a private message with your system id or phone number associated with your account? A customer service agent will reach out within the following hour. Thank You.