08/02/2018
Anonymous
Pflugerville, TX
HEsolar was recommended to me by a friend so I included them in the handful of companies that I researched. The Sales Director John was very patient and responsive with my barrage of questions.<br /><br />Two main reasons I ultimately chose HEsolar:<br />1. Their background as master electricians and knowing that the Hoffman family has been providing electrical services in the Central Texas area for over 35 years. That means if the the federal tax incentives for installing solar panels goes away and the installations of and demand for solar panel systems drops, Derrick and Eric will still be around, even if HEsolar isn't.<br />2. They use SunPower solar panels which is a more efficient panel. That means less panels on the roof which leaves more roof space for expansion in the future.<br /><br />I signed the sales bid in early January. HEsolar made it very easy and took care all of the paper work with Oncor, who delivers the electricity in my area. I just had to digitally sign the various pieces of paperwork as they became available. Installation started 5 weeks later and took two days. And then more waiting on Oncor. The panels were turned on 3.5 weeks later. YAY!<br /><br />The panels have been up and running for 2.5 years now. There was one small issue with a bad fuse within the first month that Derrick promptly responded to. I also had some monitoring issues in the first couple of months because of the distance of the SolarEdge gateway from the inverter. They really couldn't be any further apart. HEsolar installed a signal repeater and that completely resolved the issue. I've had no issues since then. <br /><br />In this modern day, I'm not a phone person and one of the things I really like about HEsolar is they are very responsive through email. I would have hard time doing business with someone who isn't. They always showed up on time and were very professional. I would absolutely recommend HEsolar to anyone wanting to install solar panels.<br /><br />After my panels were turned on in March 2016, I only paid the electric company $62 for the remaining 10 months of 2016. I ended 2017 with a credit and will likely end 2018 with a credit. It's definitely been worth it!