Review for Off Grid By Design

08/01/2018
Anonymous

Poor follow through

I went with this company because I liked the fact that it was a small family company that had been in business for a while. The owner, Charles, seemed to really know solar and was excited to be in the business. Once the contract was signed and he had the large down payment, he disappeared. He was bad at returning calls, and worse at showing up when he said he would. During the installation, the panel installers had no knowledge of electricity and the electrician did not know much about the panels. A year later, I still have two panels that were supposed to make my barn off-grid that have never worked. I got many promises to fix it, but have heard nothing at all in several months.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support