Office location: 2505 Amaral Ct, Hayward CA, 94544
07/25/2018
Anonymous
Half Moon Bay, CA
Where to begin? I will keep it simple. After researching several companies, we went with Semper Solaris. They talked a good game, and sure know how to present themselves to get you behind their mission statement. Well, what should have been a job accomplished in no more than 3 visits in less than a month took 11 visits and several months. It started with the system not producing as promised. This resulted in a crew coming out and replacing some faulty equipment. In so doing, they found workmanship errors from the first crew they had to repair. Well, withotu boring you, I would find an error (inverter computer not communicating, all panels not registering, weather tight junction boxes NOT being weather tight) and each time a crew came out, they also found other errors from prior repair teams that I had been unaware of. After 11 visits over multiple months, the system finally seems to be working right. NOW, we get to management. At one point upper management was fully admitting the errors were all due to poor communication and poor management at a branch level and that I was a "victim" in this "learning process". Supposedly the entire local maagement team that handled my case was replaced. However, shortly after this point, corporate management essentially did a 180 telling me that the errors were all 'cosmetic' only, the system worked as designed since the day it was turned on, and that basically I shouldbe happy that after paying them upfront I should be happy they FINALLY figured it out and got it working right. When I pointed out that the system most surely had NOT operated to specs the day it was turned on and took several visits to function at full cpacity, their answer was 'We are not responsible for that as it was the parts supplied to us by our vendor that failed'. WHAT?? I, as a consumer, did not choose this vendor or parts! YOU did. I paid you for the project, you installed the parts, and you are who came out when the failed to function. I paid you, Semper Solaris, you ARE responsible to the consumer for the failing of your contracted vendors parts. Well, at least my neighbors saw with their own eyes the fiasco of working with Semper Solaris, and are steering away from working with them. The only reason I gave 2 stars instead of 1 is beacuse at least now the system is finally working right, but what a long and tiring road to get here. Steer clear unless you enjoy long painful projects and needing to ride a company to the very end to make sure they do what they say they will.