06/22/2018
Anonymous
Blanding, UT
When Clear Solar came to our town to sell solar systems, we bought 2 systems, one for our home and one for our auto body shop. We had the insulation blown in the attic of our home, new light bulbs installed in our home and the solar systems installed on our home and shop. We were never quite satisfied with the installation, because we told the salesmen that sold us the product that we wanted to have a battery backup system instead of hooking into the city. That never did happen, but instead, they kept calling us and asking us to sign off on the product so they could get paid from the financial company. They did come back and supposedly hook up the system, so we finally signed off thinking that things were in order, but after one month, the city who we purchase utilities through, informed us that neither system had been hooked up and therefore were not working yet. <br />We have called every number that we could find and no one will answer their phones. We have tried going through the financial company, but they too can not get hold of anyone. This has been very frustrating because when we bought the solar, we were told that this would take the place of our utility bill, instead it has been in addition to our utility bill. If we had this to do over again, we would not have made the same choice to purchase these solar panels. We hope that Clear Solar will come make this right by setting up a time to come to our home to hook up our solar panels and discuss options with the battery back up system.