05/25/2018
Anonymous
Signed up for panels in May 2017, there was not any communication on their part right from the get go! The panels did end up being installed on my roof at the end of summer, and then once again, no communication from them. Lots of dodging my calls, giving me the run around, and absolutely no information on why my panels were not turned on. I ended up having to make all their appointments for them, with Rocky Mountain Power, the city, etc. I am not sure why a paying customer had to do their jobs for them. It took me until December 31, to get someone out to my residence to turn the panels on! <br />Side note: the tax credit, we signed up knowing we would receive at least 10k, back on our taxes to put towards our loan. Surprise, surprise, they did not tell us the full truth once again! We not only didn't get the tax credit, but no one at Brio could tell me why!<br />Now the panels are not working like they promised, and our power bill has only gone down $20 instead of the full amount like promised! Paying the loan amount and our regular power bill has definitely not saved us any money!!!! And now no one will return my calls or emails, to get this issue taken care of! <br />Don't waste your time with Brio, they are terrible communicators, and will swindle you out of money too!!!
Brighter Solar Energy (formerly Brio Solar Energy) reply
07/09/2019
Hi Haley! I sincerely apologize for the poor experience you've had. We’re a rapidly growing company that was hit with a huge backlog of solar installations. So sorry you were one of the few caught in the middle. We’ve implemented new policies and procedures to make sure nobody falls through the cracks again. We’re committed to quickly respond to needs and exceeding expectations. We have a whole team available to chat via phone, email, or text during all business hours, 5 days a week. If you’re still having issues, our new customer experience team can quickly resolve your issues. Simply email brioinstalls@gmail.com, or call/text us directly at 801-783-5959.