05/16/2018
Anonymous
Ellensburg, WA
The system that was installed has never worked correctly and they have not been at all responsive to our letters or calls. I hear we are not the only one. The system has never worked, never been repaired, never received the amount of rebates (not even close), never received the $$ that they offered for referrals (we referred 5 folks before we knew the system was a complete failure) Again, nothing, then they try to say it is partially our fault.... sorry, we didn't install the thing... only paid 40K for a system which has NEVER preformed at all. And after 3 years they finally met with us to go over the failures of the system.. At the time of this writing, it still has not been repaired.<br /><br />Update: The system has been repaired and additional panels installed, partially the reason we have never seen the rebates that we were supposed to get. At this time we appear to be online and the system working, but we are still out over 4K and probably more as we now have missed another year with a fully working system and with only a few years of rebates available it appears we will never see the amount outlined by the company.