Office location: 600 Round Rock West Dr. Suite 705, Round Rock TX, 78681
02/15/2018
Anonymous
TX
This was a painless process. Considering crazy weather in Central Texas (ice and snow). Our project was a little unusual as it required the solar system install on the barn, but the energy conservation upgrades were added to our farm house that runs on a separate meter. The complexity of the project, caused some confusion with between site inspection and design, that needed adjustments, issues were resolved in a day and the project moved on. This team works great together. As the customer, we felt very comfortable asking questions that were technical and the answers presented in a manner we could understand. I was very impressed that the installers each and everyone, didn't mind if we interrupted them to ask a question, what they were doing, whether it was me, my husband or 12 year old son. The project install was complete in about 7 days (even with rainy weather). We are live and producing solar power! We can't really comment on after sales service as we have been live for a week. We did get bids from other companies that were comparable in price but Green Star's customer service from day one set them apart. Keep in mind that your power company, your choice of financing or form of payment, and your time restraints play a huge part in their job. As in anything communication is key and documentation (approvals, signature etc...) from the customer has to be timely as well. Great Job!