Office location: 523 Hollywood Ave 3rd Floor, Cherry Hill NJ, 08002
01/29/2018
Anonymous
Egg Harbor Twp, NJ
I had solar installed by this company during the summer. The salesman I dealt with was recommended by a neighbor so i was somewhat trusting, this was my first mistake. Upon arrival the salesman made some small talk and then produced the solar blueprint that was created using google earth and the design of my roof. So he proceeds to go over the numbers and mentions that i would be getting a 1000.00 dollar rebate check for signing with them, i wasn't surprised because my neighbor mentioned the same thing to me prior but i was skeptical as to how they could afford this. when asked he replied it was built in the the lease plan, still skeptical but he stated it would all be in the contract. after reviewing the plans i decided i would sign on. the contract was completely electronic with salesman saying i would be provided a paper copy which never happened. what also did not happen was the wording of that rebate being put into the contract. i will say that the install went as stated, smooth and anytime i needed to talk with someone at code green they were more then happy to return my call. this all changed after the system was finally turned on in late Oct. i called the salesman late Nov and told him i hadn't seen the check yet, he stated sometimes they get a little behind and to call back in Dec. i call back in Dec.and what a surprise the salesman no longer works for the company at least thats what he told me. I call code Green and speak with Nicole in accts. Nicole tells me I wasn't on the list and she is putting me on the list but i probably will not see payment until Jan. so like a fool i wait until mid January and call back and get Nicole again this time she tells me she is transferring me to customer service before i could stop her i'm speaking with someone in customer service who now tells me that they are no longer affiliated with Sunnova, i wont be getting anything from Code Green and that I should call Sunnova for the rebate. there was no need to call Sunnova as i called them in Dec. to see if this rebate was something they did, this is not something they do. i explained this to the customer service rep but it didn't matter. sine then i've called numerous times and asked to speak with a manager and the reply is always there in a meeting. 1 time it was almost 5pm, meeting!! really. i'm not surprised about the fake rebate but i am surprised at how this company operates after the sale. By the way Sunnova told me they will not let Code Green touch any of there installed products. For a company that states how much they promote customer service why don't they provide it. They turn into the Iron Curtain after the system is turned on. Ray Zola, Thomas Cleary I hope you read this, I hope it matters