Office location: 26631 Cabot Road, Laguna Hills CA, 92653
01/20/2018
Anonymous
Revco took months to install my system. As part of the contract they replaced and upgraded my main electrical panel. I will include only the short story here. My system was down an multiple occasions especially during peak summer months. It usually took multiple days for them to return my call for service. Then a couple of days would pass before the technician made it out to fix the problem. It was always just a reset of the system and then it would go out again. After many service call I finally demanded that SunPower take over. SunPower's technician inspected the entire system and found no problem. He then decided to check the main electrical panel and found that the AC wire was loose and was arcing when the AC went on. This caused the solar to be interrupted. Revco denies this could have been the issue even though I saw the loose wire with my own eyes and a full report supported this. The system has never shut down since this wiring problem was fixed. I am still battling Revco but they do not support their customers.