01/11/2018
Anonymous
I began looking into solar panels back in 2016 and started my communication with Jim back then. Unfortunately, some expenses came up and I had to delay; Jim was professional and understood. I picked up communication again in Fall 2017 and after talking with a couple of other companies including a national chain I decided to go with Bright Eye Solar. I was a bit concerned because I have not seen many recent reviews but I spoke with some references and I did see that that they were busy with plenty of other jobs which made me more comfortable with my decision.<br />In terms of the process itself, we did run into a couple hitches. First, my electric provider didn't approve the micro inverters we were planning on this year yet (was on schedule to be approved in early 2018) so with had to change to optimizer. Second, the measurements were redone. This started off to be a good thing as it allowed us to get an extra panel on the roof. Unfortunately, we ran into hitch number 3: the mounting system was supposed to be one system. Unfortunately, the mounting system I wanted needed a bit more space and there was a miscommunication that resulted in half my roof with one mounting system and half with the other mounting system.<br />Despite the hitches, they crew was very friendly, respectful and professional. There was constant communication and the job was completed in early December. I was constantly comparing my system production to another system not far from me that is about 250 w larger than my system. Throughout December I was finding that on most days my system was actually outperforming the other despite mine being slightly smaller even though neither of us are in the shade. It is now January 11 and my system has produced 478 kWh so far this month; the comparative system is only about 400 kWh for the month so far.<br />I am very pleased with the results and the customer service of Bright Eye.