11/11/2017
Anonymous
We were impressed early in the process because Jorge brought an installer who measured our roof to verify that 19 panels would fit to give us the 6.8kW we needed. Other companies sent out a salesman with a catalog and a quote for a straw-man installation of X or Y panels with no measurements, no details, and no roof visit (they would measure and firm up the details - and the price, presumably - after acceptance). Jorge briefed me over 30-minutes on every detail of the installation process. He suggested a Canadian panel with exactly the same performance specs and warranty as the more expensive Korean panel, He referred me to detailed specification for all proposed components; panel, inverter, convertor, etc. so I could review and compare to other candidates. Or not, as I chose.<br /><br />And Jorge gave me a firm fixed-price quote on his first visit. <br /><br />But the best part of my story is about the roof-penetrations. After signing the fixed-price contract, I discovered to my horror that our 20-year roof warranty required a specific roof-penetration procedure different from the one specified in my contract. Unless I wanted to accept Jorge's 10-year roof warranty, I was obliged to contract that part of the project with my roofer who had just installed our new roof the previous year.<br /><br />This problem was entirely my responsibility. But Jorge not only worked with us to coordinate with my roofer's installation team, he reduced our firm fixed-price by the cost of the roof penetration hardware that was no longer required. Despite the fixed-price terms. Awesome!