11/06/2017
Anonymous
This is the second time I've used Affordable Solar, with all the increases from PNM, I decided to add to my system. My salesman Justin was the best, he called me/emailed me all the time and even got me set up w/financing. The three (3) gentleman who installed my system were so nice and professional. When I left and came back they were gone and it was as though they were never there. My project manager Kelsey M. on the other hand was awful, when I tried calling her one day her mailbox was full, so I reached out to Justin and he called me back right away and between the two of us figured out what was going on with PNM. I never spoke to Kelsey on the phone, it was all via email. When I would get emails from PNM she would not follow-up with me, I would always have to reach out to her. I had to reach out to PNM numerous times trying to get my new REC meter installed and my system working with no help from Ms. M. I'm not sure if she's not a people person or figures once the job is done her responsibility to the customer is done. I would recommend Affordable Solar, but make sure when you're notified who you project manager is, you ask for a change if it's Kelsey M. Be sure and ask for Justin D as your salesperson.