Review for Sunnova

10/30/2017
Anonymous

I can't believe I fell for the scam

WOW after reading all the reviews on here I only wish I would oh read them prior to signing the "LEASE AGREEMENT"! I just received a bill from my electric company.$ 200.00. Yup I was another one that was told by the sales person that after I went to solar that I would receive only a bill from from sunnova and a $5 service fee from the power company. I called sunnova and the ignorant customer service person kept saying "well you signed the agreement". I was lied to from the beginning! I then contacted my power company and they advised me that it doesn't even look like the panels are working. REALLY?!!!!! I am so tired of being lied to! I hope no one else makes the same mistake I did.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Sunnova reply 11/19/2017
Hi poppy73, we value our customers and would like to address your concerns. If you could please provide a good contact number or system ID, and an issue resolution specialists will assist you. Thank you