09/08/2017
Anonymous
VERY happy with our solar system and service we got from Alder Energy. I got quotes from several other companies, and one was priced pretty much the same as Alder, but none went the extra mile up front to ensure they were giving us an accurate picture of how many panels would fit on our roof. The other companies used Google Earth exclusively to estimate the size system we'd need. But Benny from Alder went up in the attic with a tape measure and essentially mapped out how the installation would work *before* writing up an estimate (which ended up being spot on of course). One other company underestimated the amount of panels that could fit on our roof (based on the Earth images, of course) , and subsequently tried to sell me on putting them on the front of my house (something our HOA forbids). He even talked about how they had lawyers that could force the HOA to allow it, which I really didn't care for. On the other hand, Benny was able to maximize the space on our roof without adding panels on sections of our roof that wouldn't provide efficient energy production (as opposed the layouts in the other guys' proposals). At the end of the day, our system was spec'ed out to generate 98% of our last years energy consumption (it had to be under 99% or under to qualify for the SCE&G incentive). A few weeks after the system was install, Alder detected that one of the panes wasn't producing as much as it should using the only monitoring system that's included with their service. They called me up, let me know that someone would be coming to replace it, and they resolved the issue without me even being home. On top of that, Benny checked in with me months after the installation and reported that the system was producing 12% more that the estimate. I could not be a happier customer.