09/05/2017
Anonymous
I did a lot of research before purchasing my system and spoke to nearly a dozen different installers. I wanted to take my time and make an informed decision.<br /><br />Of all the companies I spoke to, no one was even close to, Renu's communication, support, and professionalism. Starting with the first phone call, the sales rep (Whitney) was patient, knowledgable, transparent, respectful, and articulate. Nothing like the pushy sales tactics I saw from other companies.<br /><br />During the initial site visit, the engineer (Joe) came prepared with polished presentations on multiple size and configuration options. He explained the technical differences between the panel types, impacts on reliability, production and warranty scenarios. Just like everyone else at Renu, Joe was a first class pro.<br /><br />The price negotiations that followed were amicable, and Renu even found ways to save me money using creative financing options. Again, nothing but professionalism.<br /><br />Once we kicked off the project, I had a dedicated project manager (Hannah) and a direct line to her via text any time of day. She walked me through the process that included a site survey, layout planning, installation, inspection, new meter installation and activation by the power company. Most communication and scheduling was done by text or phone, and she was always 100% responsive. It really felt like a concierge service.<br /><br />All in all, I would HIGHLY recommend Renu to anyone considering rooftop solar. Compared to some of the other companies I spoke with, they're in a league of their own.