07/24/2017
Anonymous
For a price of $55,000, this company promised us a system that would produce more than enough power to cover all of our household electrical needs. I anticipated that we would have a monthly administrative charge to remain connected to the grid, but the system would offset that by making so much electricity that we would be selling our excess energy back to the power company. <br /><br />Our solar array is simply not performing as promised. For the first couple of months after it was installed, we did ‘bank' energy, but it was all rapidly depleted & we have ‘banked' none since. Not only that, but we have had a couple of electric bills not that far from our ‘pre-solar' statements. <br /><br />Brilliant Harvest promised to monitor our production online & they would guarantee their work for 2 years. Don't count on either of those things, and don't assume that the energy they say their system is producing will translate into usable energy for your home. Our system was down to almost no production at all for 6 weeks last Fall before anyone @ Brilliant Harvest noticed. <br /><br />There also seems to be a problem somewhere between our (purported) energy production and its delivery. The online monitoring system hosted by the inverter company says that our array is producing the amount of energy that it is designed to make. Our electric bills are incongruent. When I contacted Bill Johnson @ Brilliant Harvest, he told me that we must be consuming all of the electricity before it is measured by our electric company's meter. The idea is simply preposterous. We are a very small household & live in a very energy-frugal manner. I asked a representative from our electric company if this explanation could be true; she said that it is not. They did an energy audit for us & looked at the meter & found no faults. I don't know who or what to believe, but I am deeply disappointed to still be paying for electricity when I was promised a solar system that would take us to ‘net zero' and beyond. <br /><br />I am also deeply disappointed in Bill Johnson's response to my request to come to my home to look at the system to try to find the source of the problem. Apparently, what they guarantee is the online appearance of energy production; they don't guarantee that you will actually be able to use it. They don't consider it a warranty concern & won't come to evaluate it without a minimum charge of $150. <br /><br />So, ‘caveat emptor' -let the buyer beware. Personally, if I had it to do again, I would invest my money in stocks instead of wasting it on this system.